Website support services across Canada
Everything you need to know
Have questions? We’ve got the answers!Here, you'll find clear and concise information about our services, process, and what to expect when working with us. If you need more details, feel free to reach out!
What does website maintenance include?
Software and security updates, backups, uptime monitoring, small content edits, and priority support. Voxhoo care plans are listed on /pricing with exact inclusions per tier.
How often should a website be updated?
Security and platform updates should run monthly at minimum, and content should be reviewed quarterly so pages don't go stale in search. Voxhoo care plans handle the technical cadence for you and flag content that needs refreshing.
What happens if my site goes down?
Uptime monitoring alerts us before most clients notice, and we begin triage immediately under your plan's response SLA [FILL: response SLA]. You get a status update, a fix, and a written cause summary once service is restored.
Support questions
What support does Voxhoo provide after launch?
We offer ongoing support and maintenance agreements covering updates, fixes, hosting guidance and small improvements, so your website or app keeps performing after launch.
How do I request support?
Reach out through the contact page or your dedicated project channel. Support clients get priority response, typically within one business day.
Do you offer monthly maintenance plans?
Yes. Voxhoo offers care plans that include CMS updates, security monitoring, performance checks and a set amount of design or development time each month.
